Privacy Policy

Updated: July 14, 2021

Radiology Now (“we” or “our”) and our parent company WELL Health Technologies Corp. (“WELL”) are proud to offer you the Radiology Now website (the “Website”) and the associated full-service radiology reporting services (“Services”). Radiology Now is committed to protecting your personal information and complying with applicable data protection and privacy laws. This “Privacy Policy” tells you how we do so.

We will update this Privacy Policy as necessary. Please check it regularly.

1. What information do we collect?

Radiology Now Website

Cookies

Unless you opt-out, our website uses “Cookies” and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Website, including unique identifiers and preference information such as IP address, technical usage, browser type, time zone settings, language preferences, operating system, unique device identifiers, search history, page response times and length of visit, pages viewed, marketing preferences or navigation and clickstream behavior for online interactions.

These Cookies helps us understand how you use the Website and the content of the Website in order to make improvements. We also may use these Cookies to promote our services through marketing and advertising. These Cookies may be accessed or disclosed to third-parties, such as Google Analytics and Facebook Pixel, for the purpose of analyzing site usage and better serving you relevant advertisements.

You can opt-out of Cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of the Website’s features, and may prevent us from providing you with the information and services you have requested.

Website Form

When you submit a form on the Website, we will collect some personal information about you, like your name, e-mail, and phone number. This information will be used to verify your identity, respond to your inquiry, or to allow us to follow-up with you directly.

Direct Marketing

If you sign up to receive direct marketing or promotional communications from Radiology Now or WELL, we will collect your name, phone number and e-mail to inform you about the requested products and services.

Radiology Now Services

For our Services, we will collect some information, like your name, e-mail, phone number, address, as well as some information regarding your health care facility. This information will be used to create a profile with Radiology Now, verify your identity, communicate with you, and bill the relevant insurers for the Services provided. We will also collect patient’s personal health information, directly from you. Only the personal health information necessary to provide the requested Services will be collected.

2. Why do we use personal information?

We use your personal information to:

  • manage our relationship with you and provide you with the information you request,

  • conduct research and evaluate research and development on the Website and for our Services, including analyzing testing data to improve our services,

  • communicate with you regarding inquiries for information, service requests, or appointment reminders,

  • detect, prevent or investigate security breaches,

  • process insurance information or other payment information,

  • protect our business against error, fraud, theft and damage,

  • maintain appropriate records for internal administrative purposes or as required by law,

  • review the diagnoses, treatment and services provided to you, and

  • conduct appropriate follow-up.